TioLive SaaS completes successful

TioLive SaaS completes successful implementation of the largest customer support application in Ireland

TioLive, the Open Source ERP/CRM Software as a Service (SaaS), announced the successful implementation of the largest mission critical customer support application in Ireland.

Dover (USA), Paris (France), Dublin (Ireland) - June, 1st 2010  - 12:00 UTC - TioLive LLC, the company behind the Open Source ERP/CRM software has just announced that the implementation of TioLive CRM in a critical environment in Ireland is a complete success. While Bet’Eire Flow was preparing the launch of the fully automated Barrier Free Tolling System for the M50 motorway around Dublin, TioLive had been chosen to complete Bet’Eire Flow’s core business management application with a ready to use, on demand CRM system focused on Customer Support. The challenge has been to provide a turn-key system allowing to track contacts and manage the front and backoffice assistance processes for 500.000 customers.

Christian Copin, Bet’Eire Flow General Manager says, “Our fully automated Free Flow Tolling Service was a world first. When we started, we knew that the number of users of the CRM would be high but we weren’t sure about how much. Moreover we couldn’t evaluate precisely the number of customer requests. Today we have around 250 people in a call center which are using TioLive and they have been able to handle the 2.000 mails and 15.000 phone calls received each day at the system launch.”

Thierry Brettnacher, Nexedi/TioLive Project Director adds, “Thanks to TioLive adaptability, the software has been fully customized to the customer needs. Validation workflows have been configured so that the headquarters of Bet’Eire Flow keep an overall control on written correspondence sent to customer. We also deployed a template management system to speed up the process of responding to the customer requests. Once, the customer support modules were in place, the use of TioLive has been extended inside Bet’Eire Flow to other business fields such as financial or project management.”

Jean-Paul Smets, TioLive CEO concludes, “This implementation shows that TioLive is not only suitable for SMEs but also for large and critical applications. We have had to face an important growth of the company and an intensive use of the platform 7/7 since one year. With no major failure, we proved the reliability of our technologies.”